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Support

The documents and tools behind the quote.

A project needs more than a price: the model sheet, the drawing, the battery configuration, the monitoring map, and the test record. Start here.

UPS production line
Datasheets
On request
Monitoring
SNMP / MODBUS
Test basis
IEC 62040
Model coverage
400 VA–800 kVA
TL;DR

Support here means five artefacts — the model datasheet, the dimension drawing, the single-line diagram, the battery configuration sheet and the test record — plus a monitoring map where the site is unmanned. Each one is issued against a specific model, frame and revision, so the request needs to name them.

Which document answers which question?

The fastest way to get the right file is to ask for the question you are trying to settle, not the document name. The table maps one to the other.

What you need to settle Ask for Issued against
Is this the right capacity? Sizing worksheet Load list, runtime target, power factor
Will it fit in the room? Dimension drawing and weight Frame plus battery cabinet
How is it wired to the board? Single-line diagram Frame, bypass and changeover arrangement
How long will it run on battery? Battery configuration sheet String voltage, Ah, load curve
Will it pass the tender? Test report and certificate scope Model number, standard, revision date
Can I see it remotely? Monitoring map SNMP / MODBUS card and point list
What proves it was tested? Factory test record Serial number, load test, burn-in duration

Send the model or the project reference with the request. A document that is not issued for your frame is worse than no document: it invites a tender submission on the wrong basis.

Reference

Documents and quality records.

Documentation package

DocumentContentsTypical use
Model datasheetRatings, input/output, battery, dimensionsDesign and tender
Dimension drawingCabinet size, terminals, clearanceRoom layout
Single-line diagramUPS, bypass, battery and breakersElectrical design
Battery configurationString voltage, blocks, runtime basisBattery procurement
Test reportModel-specific IEC 62040 or CE reportCompliance and customs
Packing listDimensions, weight, HS code, marksShipping and clearing

Quality process and records

StepCheckRecord
IncomingTransformer, PCB, fan, breaker, batteryIncoming sheet
AssemblyWiring, busbar, control board, labelsWork checklist
Burn-inPowered run at loadBurn-in log
Load testRated load, overload, transfer, batteryLoad test report
FinalTorque, paint, accessories, documentsFinal inspection
PackingFoam, case, desiccant, marksPacking list and photos
Next step

Send the load list. We will return the configuration.

Tell us the kW, the backup time, the phase, and the site country. You will get a capacity recommendation, a battery configuration, and the model sheet.

  • Capacity and topology recommendation
  • Battery bank and runtime estimate
  • Model sheet and commercial offer

Request a configuration and quotation

Send the load list, backup time, and site conditions. We will return a capacity recommendation, battery configuration, and commercial offer.

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Published Last updated Specifications and certification are confirmed per project.