1. Who we are
This website is operated by HENGLAN (“we”, “us”). The site is a B2B product and engineering-information website for UPS, voltage stabilizer, battery, and inverter systems. Our contact email for privacy matters is sale@upsavrfactory.com.
2. What information we collect
We collect information you choose to send through the inquiry form, by email, or through a messaging link. This may include your name, work email, phone or WhatsApp number, company name, country, the load and site details you provide, and the source by which you found us.
We also receive technical information that a web server normally logs, such as the requested page, the time of the request, the browser type, and the approximate region derived from the IP address. We use this information to operate and secure the site.
3. How we use the information
- To answer your inquiry and prepare a configuration or quotation.
- To communicate about an order, a drawing, a document, or a commissioning question.
- To improve the product pages and the technical content based on the questions buyers ask.
- To protect the site against spam, abuse, and unauthorised access.
We do not sell your personal information. We do not use the information you enter in the inquiry form for automated decision-making.
4. Legal basis
Where data-protection law requires a legal basis, we rely on your consent when you submit an inquiry, our legitimate interest in operating a B2B website and responding to business requests, and the performance of a contract when you place an order.
5. Sharing
We share information only with service providers that help us operate the site or respond to your request, such as the hosting provider, the email provider, and the form-processing service. These providers process the information on our instructions. We may also disclose information when required by law or to protect our rights.
6. Cookies and analytics
This site is a static website. It uses Google Analytics 4 (measurement ID G-BDXDT3H6SY) and Microsoft Clarity (project ID yo9qy51o71) to understand how pages are used and to improve the content. These tools may set cookies and collect usage data such as the pages visited, approximate location, browser, and device type. The search function runs locally in your browser after the page is loaded. We do not use advertising cookies. You can block analytics cookies in your browser settings.
7. Retention
Inquiry records are kept for as long as needed to answer the request and maintain the commercial relationship, and for the period required by applicable accounting or legal rules. Server logs are kept for a shorter operational period. You may ask us to delete an inquiry record when there is no open order or legal obligation.
8. International transfers
Our team and service providers may be located in different countries. When information is transferred across borders, we take reasonable steps to ensure it receives an appropriate level of protection and is used only for the purposes described in this policy.
9. Your rights
Depending on your location, you may have the right to access, correct, delete, restrict, or object to the processing of your personal information, and to withdraw consent. To exercise a right, email sale@upsavrfactory.com. We may need to verify your identity before acting on the request.
10. Security
We use reasonable technical and organisational measures to protect the information we hold, including access controls and encrypted connections. No method of transmission or storage is completely secure; if you believe your information has been compromised, contact us immediately.
11. Children
This is a B2B website and is not directed to children. We do not knowingly collect personal information from children.
12. Changes
We may update this policy when the site or the legal requirements change. The “Last updated” date at the top of the page shows the current version.
13. Contact
For privacy questions or requests, email sale@upsavrfactory.com with “Privacy” in the subject line.